Terms & Conditions

These General Terms and Conditions apply to all travel contracts and brokerage services between Karibu Tansania Tours (Jacqueline Terhoeven-Urselmans, hereinafter the "Organiser") and the traveller. Deviating conditions of the traveller are not recognised unless the Organiser has expressly agreed to them in writing.

2.1 By booking (in writing, by email or by telephone), the traveller submits a binding offer to conclude a travel contract.

2.2 The contract is concluded upon receipt of the booking confirmation from the Organiser. The booking confirmation is issued in text form (email).

2.3 The traveller is obliged to check the booking confirmation for accuracy and to inform the Organiser of any errors without delay.

2.4 Bookings by minors require the consent of their legal guardians.

3.1 The travel price results from the respective travel description and the individual travel confirmation.

3.2 Upon conclusion of the contract, a deposit of 50 % of the total travel price is due.

3.3 The remaining payment of 50 % of the total travel price is due 40 days before departure.

3.4 All prices are stated in Euro. Payment is made exclusively by bank transfer to the account specified by the Organiser.

3.5 If payments are not received on time, the Organiser is entitled, after a reminder, to withdraw from the contract and to claim cancellation costs in accordance with § 5.

3.6 Price increases after conclusion of the contract are only permitted if they are based on changes in transport costs, taxes or exchange rates (§ 651f German Civil Code) and the departure is more than 20 days away. The traveller is informed without delay.

4.1 The Organiser reserves the right to make insignificant changes to services before departure, provided these do not affect the overall character of the trip.

4.2 In the event of significant changes, the traveller is informed without delay. The traveller may accept the change, choose a replacement trip or withdraw from the contract free of charge.

4.3 The Organiser is entitled to withdraw from the contract up to 20 days before departure at the latest if a minimum number of participants is not reached. Payments already made are refunded in full.

5.1 The traveller may withdraw from the contract at any time before the start of the trip (§ 651h German Civil Code). The withdrawal must be in text form (e.g. email).

5.2 In the event of withdrawal, the following cancellation fees are charged as lump-sum compensation:

• 60 to 35 days before arrival30 % of the travel price
• 34 to 23 days before arrival50 % of the travel price
• From 22 days before arrival100 % of the travel price

5.3 The traveller reserves the right to prove a lower loss. The Organiser reserves the right to prove a higher loss.

5.4 In the event of unavoidable, extraordinary circumstances at the destination (e.g. natural disasters, state of war), withdrawal is possible free of charge. Payments already made are refunded.

5.5 Taking out travel cancellation insurance is expressly recommended.

Up to 7 days before the start of the trip, the traveller may transfer their rights and obligations to another person (§ 651e German Civil Code). The Organiser may object to the assignment if the replacement person does not meet special requirements. Any additional costs (e.g. rebooking fees) are borne by the assigning traveller.

7.1 If the trip does not correspond to the agreed services, the traveller may demand remedy (§ 651i German Civil Code).

7.2 Defects must be reported without delay to the Organiser or its representative on site.

7.3 If remedy is not provided or is impossible, the traveller may reduce the travel price and/or claim damages.

7.4 Claims due to travel defects become time-barred after 2 years from the contractually agreed end of the trip.

8.1 The Organiser is liable for the careful preparation and execution of the trip as well as for the proper selection and supervision of service providers.

8.2 Liability for property damage is limited to three times the travel price, unless the damage was caused intentionally or through gross negligence.

8.3 For damages based on international agreements (e.g. the Montreal Convention for aviation damages), the liability limitations specified therein apply.

8.4 The Organiser is not liable for disruptions to services or personal or property damage resulting from force majeure.

9.1 Travel documents (vouchers, programme, etc.) are sent after full payment of the travel price, no later than 7 days before departure.

9.2 The traveller is responsible for complying with entry requirements, visa requirements, vaccination regulations and other health requirements. The Organiser provides general information on this but assumes no liability for its completeness.

Customer funds are protected in accordance with § 651r German Civil Code by:

R+V Allgemeine Versicherung AG
Raiffeisenplatz 1, 65189 Wiesbaden
Insurance policy number: 050 90 101117014

The customer funds protection certificate is provided to the traveller with the booking confirmation.

The collection and processing of personal data is carried out in accordance with our privacy policy, available on our website at www.kaributansaniatours.de.

We are neither obliged nor willing to participate in dispute resolution proceedings before a consumer arbitration board.

Reference to the EU platform for online dispute resolution (ODR): https://ec.europa.eu/consumers/odr

13.1 The law of the Federal Republic of Germany applies.

13.2 The place of jurisdiction is Geldern, where legally permissible.

13.3 Should individual provisions of these Terms and Conditions be invalid, this does not affect the validity of the remaining provisions (severability clause).